Refund Policy
Refund Policy
Last updated: June 6th, 2025
At Yorozu Japan, we want you to be completely satisfied with your purchase. Please review our refund policy below to understand your rights and options regarding returns and refunds.
1. Eligibility for Returns
We accept returns for eligible items within 14 days of the delivery date.
To be eligible for a return:
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The item must be unused, in its original condition, and in the original packaging.
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Proof of purchase (e.g., order number or receipt) is required.
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Certain types of items cannot be returned, including:
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Perishable goods
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Personalized/custom items
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Sale or clearance items (if marked final sale)
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Digital downloads
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2. Return Process
To initiate a return, please contact us at yorozu2japan@gmail.com with your order number and the reason for the return. We will provide return instructions and the return shipping address.
⚠️ Important:
Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
3. Refunds
Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment.
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Refunds may take 5–10 business days to appear, depending on your payment provider.
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Original shipping costs are non-refundable.
4. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return it for a refund and place a new order for the desired item.
5. Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo of the item and a brief explanation. We will resolve the issue promptly at no additional cost to you.
6. Non-Returnable Items
The following items are non-returnable and non-refundable:
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Downloadable software or digital products
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Items marked “final sale” or “non-returnable” on the product page
7. Contact Us
For questions about returns or refunds, please reach out to us at: